Frequently Asked Questions

We offer flat rate shipping costs depending on your delivery area. You can read all the information on our shipping page.

Estimated transit times depend on your delivery area:

• Spain: 1-2 business days
• Europe: 3-5 business days
• Rest of the world: 4-6 business days

Please bear in mind that these are an estimate, and cannot account for punctual delays due to the normal operation of the carrier.

We also offer Express Shipping worldwide for faster deliveries.

All orders are shipped from our warehouse in Spain - this means that, for orders going outside the EU, your country may charge additional import duties to receive your package. Please bear in mind that this is completely outside our control and covering these fees will be the responsibility of the customer.

We can cancel or make changes to your order as long as it hasn’t been shipped yet - please reach out to us directly, as we will have to make any updates manually. Once an order is on the way, we cannot make any more changes.

Delivery addresses and contact details are automatically registered as provided by the customer during check-out. Please remember to give complete and correct information to ensure that your order gets delivered correctly, as these will be the details provided to the carrier as well. If the delivery fails due to incomplete or incorrect information, it will be the responsibility of the customer to cover any related costs.

Delivery of an order can fail due to a number of causes outside ours or the carrier’s control:

• Incomplete/incorrect delivery address
• Customer not available after all delivery attempts are made
• Failure to collect a package from a pick-up point
• Unable to contact customer to finalize import proceedings
• Customer rejects the delivery

Please bear in mind that in these cases the customer will be responsible for covering any related costs.

Flairway Golf is proud to offer international shipping for our premium golf apparel, delivering to most countries worldwide. Shipping fees and delivery times may vary based on your location. For detailed information, please visit our Shipping Policy page.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your golf clothes order on our website or through the carrier’s tracking system for real-time updates on your shipment.

We accept return and exchange requests during the following 14 days after the reception of your order. You will find all the information and the link to our online returns platform to register your request on our returns policy

Please note: all sale items purchased with a 50% or higher discount will be final sale and are non-returnable/ non-exchangeable/ non-refundable. Any items purchased with a discount lower than 50% can only be exchanged for a different size or colour.

 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@flairwaygolf.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all tags attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

Due to the soft nature of our activewear, we highly recommend avoiding abrasive surfaces and following washing instructions: 

1. Machine wash inside-out in cold water on a delicate cycle 
2. Do not use fabric softener 
3. Do not wring excess water 
4. Air dry only (do not tumble dry) .
5. Do not soak for long periods in water.
6. Strictly washing with similar colours. Light colours can be prone to changing colour if washed with dark or bright colours. 

Flairway Golf products are designed in Madrid, Spain with suppliers/manufacturers located in both the PRC and Vietnam. 

We have signed contract agreements in place requiring them to operate under ethical terms. This ensures fair and safe working conditions. 

At Flairway Golf, we are dedicated to minimizing our environmental impact while delivering premium activewear. We take our commitment to sustainability seriously and continually explore new ways to be more eco-friendly as we work towards becoming a responsible and sustainable brand.

We proudly use recycled fabrics in many of our products, promoting a philosophy of slow fashion. Each item is thoughtfully designed and undergoes rigorous testing over several months to ensure the highest quality, durability, and timeless appeal—because we believe in creating pieces that are made to last.

As a brand, we're always striving for better. We welcome your feedback and suggestions on how we can continue to lessen our impact and improve our practices. Feel free to reach out to our team with your ideas!